Mentri

Mentri Terms of Service

These Terms of Service ("Terms") govern your use of Mentri, provided by Folkuslab Oy ("Company", "we", "us"). By accessing or using the service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the service.

We may update these Terms as our operations develop or legislation changes. We ask you to visit this page from time to time. Continued use of the service after changes constitutes acceptance of the updated Terms.

This document was last updated: 20 Apr 2026

1. Contact information

For questions related to these Terms, you can contact the service provider:

Folkuslab Oy

Email: hello@folkuslab.com

2. Description of the service

Mentri is an intelligent workspace for coaches that captures coaching activity, builds context across client relationships and coaching practice over time, and turns that context into personalised support for both the client and the coach.

The service is provided in two capacities:

  • Practitioner access: Coaches and other practitioners who sign up to use Mentri to support their practice.
  • Client access: Individuals who are invited to the service by a practitioner.

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use the service. By using the service, you represent and warrant that you meet these requirements.

4. Account registration and security

To use the service, you must create an account or be invited by a practitioner. When creating an account, you must provide accurate and complete information and keep it up to date.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately if you become aware of any unauthorised use of your account.

We reserve the right to suspend or terminate accounts that contain false or misleading information.

5. Fees and billing

Fees for using the service are as described on our pricing page. Unless otherwise stated, fees are non-refundable. Outstanding balances become due upon termination of your account.

6. Licence and restrictions

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the service for its intended purpose of supporting coaching relationships.

You may not:

  • Copy, modify, or create derivative works based on the service
  • Reverse engineer, decompile, or disassemble the service or its underlying technology
  • Sublicense, resell, or redistribute the service without prior written consent
  • Use the service for any unlawful purpose
  • Attempt to gain unauthorised access to the service or its systems
  • Interfere with or disrupt the service or its infrastructure
  • Use the service to store or transmit harmful code
  • Use the service in a way that could harm, disable, or impair it
  • Use the service to develop a competing product or service

7. Content ownership

Your content

You retain full ownership of all content you create, upload, or provide to the service, including session recordings, transcripts, notes, and any information you enter about your clients or practice.

By using the service, you grant Folkuslab Oy a limited, non-exclusive licence to process your content solely for the purpose of providing and improving the service. This licence terminates when your content is deleted from the service.

AI-generated content

You own the AI-generated outputs produced by the service from your content, including client recaps, nudges, session preparation materials, coaching debriefs, and AI companion interactions.

AI-generated content is intended as a support tool, not as a substitute for professional coaching judgement. The practitioner is responsible for reviewing AI-generated content before sharing it with clients and for exercising their own professional judgement in the coaching relationship.

Folkuslab Oy does not guarantee the accuracy, completeness, or suitability of any AI-generated content.

Session recordings and transcripts

By using the Mentri Transcriber or uploading session recordings, the practitioner confirms that all participants in the session have been informed of and consented to the recording and its processing by the service.

8. Practitioner responsibilities

Practitioners using the service are responsible for:

  • Obtaining appropriate consent from their clients before inviting them to the service
  • Informing clients about how their data will be processed, including the use of AI
  • Reviewing and, where appropriate, editing AI-generated content before sharing it with clients
  • Complying with their own professional and ethical obligations
  • Ensuring that their use of the service complies with applicable laws and regulations

9. Confidentiality

We treat all user content, including session transcripts, client information, and coaching materials, as confidential. We will not disclose your content to third parties except as necessary to provide the service, as described in our Privacy Policy, or as required by law.

10. Intellectual property

The service, including its design, features, software, and underlying technology, is owned by Folkuslab Oy and is protected by applicable intellectual property laws. These Terms do not grant you any rights to our intellectual property beyond the limited licence described in Section 6.

Any feedback, suggestions, or ideas you provide about the service may be used by us without obligation to you.

11. Service availability and changes

Folkuslab Oy aims to provide the service reliably but does not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue parts of the service at any time.

We will make reasonable efforts to notify users of significant changes that affect their use of the service.

12. Disclaimer of warranties

To the maximum extent permitted by applicable law, the service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the service will be uninterrupted, error-free, or secure, or that any defects will be corrected.

13. Limitation of liability

To the maximum extent permitted by applicable law:

  • Folkuslab Oy shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of the service, including but not limited to loss of profits, data, or business opportunities.
  • Folkuslab Oy's total cumulative liability for all claims arising from or related to these Terms or the service shall not exceed the amount paid by you for the service in the 12 months preceding the claim.

Nothing in these Terms excludes or limits liability for matters that cannot be excluded or limited under applicable law.

14. Indemnification

You agree to indemnify and hold harmless Folkuslab Oy and its employees, directors, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

  • Your use of the service in violation of these Terms
  • Your violation of any applicable law or regulation
  • Any claim by a third party related to your content or your use of the service
  • Your failure to obtain required consents from session participants or clients

15. Data processing and privacy

Personal data is processed in accordance with our Privacy Policy. By using the service, you acknowledge that you have read and understood the Privacy Policy.

16. Termination

Either party may terminate the use of the service at any time. You may stop using the service and request deletion of your account and data by contacting the service provider.

Folkuslab Oy may suspend or terminate your access to the service if you violate these Terms, with reasonable notice where possible.

Upon termination, you may request a copy of your data before deletion. Your data will be deleted in accordance with the timelines described in our Privacy Policy.

The following sections survive termination: Content ownership (Section 7), Confidentiality (Section 9), Intellectual property (Section 10), Disclaimer of warranties (Section 12), Limitation of liability (Section 13), Indemnification (Section 14), and Governing law and disputes (Section 17).

17. Governing law and disputes

These Terms are governed by the laws of Finland. In the event of a dispute, the parties shall first attempt to resolve it informally. If informal resolution is not possible, any disputes arising from these Terms shall be resolved in the courts of Helsinki, Finland.

18. General provisions

  • Entire agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and Folkuslab Oy regarding the service.
  • Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
  • Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
  • Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
  • Force majeure. Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control.